Perth Pool Reborn provides the Terms and Conditions of Use (TOU) for our website below. Questions concerning these TOU may be submitted to info@perthpoolreborn.com.au.

Terms of Use

PERTH POOL REBORN — TERMS AND CONDITIONS

Last updated: May 2026

Perth Pool Reborn is a trading name of Lambert and Son Pty Ltd (ABN 68 654 213 144), a registered Australian company based in Perth, Western Australia. These terms and

conditions apply to all quotations, bookings, and works undertaken by Perth Pool Reborn.

1. QUOTATIONS

1.1  All quotations are provided in writing and include GST unless otherwise stated.

1.2 Quotations are valid for 30 days from the date of issue unless a different validity period is stated on the quote.

1.3 Proposed start dates on quotations are indicative only. We offer the same slot to multiple customers, and the first customer to approve the quote and pay the deposit secures the

date.

1.4 Quotations are based on the condition of the pool as assessed at the time of the site visit or, where a site visit has not been conducted, based on photographs and information provided by the customer. If the actual condition of the pool differs from the assessed condition, the scope and pricing may need to be revised.

1.5 Quotations cover the scope of work described on the quote document only. Any work not explicitly listed in the quotation is not included.

2. ACCEPTANCE AND BOOKING

2.1 A quotation is accepted when the customer signs the quote document or confirms acceptance by email. Verbal acceptance is not binding on either party.

2.2 A booking is confirmed when the required deposit has been received and cleared in our

account.

2.3 Upon confirmation, we will allocate and order the materials for your job. Materials are

purchased specifically for your project and are non-refundable once ordered.

3. DEPOSITS AND PAYMENT

3.1 The deposit amount and payment schedule are stated on each individual quotation and deposit invoice. Our standard structures are:

(a) 10% deposit to confirm booking, 20% when work commences, balance on completion; or

(b) 30% deposit to confirm booking and purchase materials, balance on completion.

3.2 The final payment (balance) is due on the day we begin refilling the pool or on the day

the work is handed over, whichever is earlier, unless otherwise agreed in writing.

3.3 Payment is to be made by bank transfer to the account details shown on your invoice.

Please use your invoice number as the payment reference and send a remittance advice by email or text once the transfer is made.

3.4 We do not accept cash payments.

3.5 Deposits secure both your booking date and your quoted price. Materials are ordered

and allocated to your project upon receipt of the deposit.

4. PRICING

4.1 All prices quoted include GST.

4.2 Quoted prices are held for the validity period stated on the quotation. After expiry, prices may be subject to adjustment to reflect changes in supplier or material costs.

4.3 Where a deposit has been paid, the quoted price is locked regardless of any subsequent changes in supplier or material costs.

5. SCOPE OF WORK

5.1 The scope of work for each project is defined in the quotation document. We will not proceed with any work outside the quoted scope without your written approval.

5.2 Pool resurfacing is a surface treatment. Our scope covers the preparation, repair, and

resurfacing of the pool's interior surface. Unless explicitly stated in the quotation, our scope does not include:

(a) Structural repair of the pool shell, foundations, or surrounding structures (b) Plumbing or pipework (c) Electrical work beyond the replacement of light fittings as specified in the quote (d) Pool equipment (pumps, filters, chlorinators, heating systems) (e) Fencing, landscaping,

or structures surrounding the pool (f) Refilling the pool or managing post-fill water chemistry (unless explicitly included in the quotation)

5.3 If during the course of the work we identify defects, damage, or conditions not visible at the time of quoting (including but not limited to structural cracks, water damage behind liners, or deterioration of the substrate), we will stop work in the affected area, document the issue with photographs, and discuss options with you before proceeding. Any additional work required will be quoted separately through a formal Variation Order and will only proceed with your written approval.

6.STRUCTURAL DISCLAIMER

6.1 Our resurfacing work creates a new waterproof surface layer over your existing pool shell. It is not a structural repair.

6.2 If your pool has visible cracks, signs of ground movement, or known structural issues, we may recommend an independent structural engineer's assessment before we commence work. This recommendation is advisory only; the decision to proceed without a structural assessment is the customer's.

6.3 If structural defects exist in the underlying pool shell (whether known or unknown at the

time of quoting), our resurfacing work cannot prevent those defects from continuing to

develop. Cracking, movement, or failure caused by underlying structural issues is not

covered by our workmanship or by the manufacturer's product warranty.

6.4 We are not liable for structural defects in the pool shell, surrounding concrete, paving,

coping, retaining walls, or any other structure beyond the resurfaced interior surface of the

pool.

7. VARIATIONS

7.1 Any changes to the quoted scope of work must be agreed in writing through a Variation

Order before the additional work is carried out.

7.2 Variation Orders will specify the additional scope, cost, and any impact on the project

timeline. Work will only proceed once the Variation Order has been signed or confirmed by email by the customer.

7.3 Minor adjustments discovered during surface preparation (e.g. small additional cracks, minor surface defects) that fall within the normal range of pool resurfacing work are included in the quoted scope at no additional cost.

8. SCHEDULING AND WEATHER

8.1 Proposed start dates are our best estimate at the time of quoting. Actual start dates are

confirmed closer to the commencement of work.

8.2 Pool resurfacing is weather-dependent. Grinding, fibreglass application, and flowcoat curing all require dry conditions. If rain or adverse weather is forecast, we may need to adjust the start date or pause work mid-project. We will communicate any weather-related changes to you as early as possible.

8.3 For jobs scheduled during Perth's winter months (June to August), we offer weather-flexible slots. This means we commit to a specific week but confirm the exact start

day 48 hours beforehand based on the weather forecast. If heavy rain is forecast, the start may shift by a day or two within the agreed week or to the following week.

8.4 Weather-related delays are not grounds for cancellation or refund of deposits.

8.5 We aim to complete most standard fibreglass resurfacing jobs in five days from start to finish. Larger pools, concrete conversions, complex repairs, and adverse weather can extend the on-site duration. We will communicate the expected timeline for your specific job before we commence.

8.6 We do not leave a project incomplete. If a job extends beyond the estimated duration, we will continue working until the job is finished.

9. WARRANTY

9.1 Perth Pool Reborn, as the manufacturer and applicator of the resurfacing system, offers a 7-year warranty on all full fibreglass resurfacing works (new fibreglass mat layer with flowcoat finish following the Allnex Aquaguard system) from the date of completion.

9.2 This warranty covers defects in the resurfacing system arising from materials or

workmanship, including delamination, osmotic failure, or coating breakdown, where such defects are not attributable to misuse, improper water chemistry, physical damage, or pre-existing conditions that were not visible or identifiable prior to commencement.

9.3 The warranty does not apply to sand and recoat, epoxy repaint, or any works carried out over an existing surface without full fibreglass mat installation. No warranty is offered on other products or services apart from Full fibreglass resurfacing.

9.4 To maintain warranty validity, the pool water chemistry must be kept within standard

recommended parameters. Perth Pool Reborn may request evidence of regular water testing and maintenance records before processing any warranty claim.

9.5 Warranty claims must be submitted in writing to info@perthpoolreborn.com.au. Perth Pool Reborn will inspect the pool within 30 days of receiving a claim and, where the claim is upheld, will carry out remedial works at no cost to the customer.

10. PRE-JOB ACKNOWLEDGEMENT

10.1 Before commencing work, we will ask you to sign a Pre-Job Acknowledgement form.

This document records the current condition of your pool and surrounding areas, any

pre-existing issues or risks discussed, and your acknowledgement of the scope and

limitations of the work.

10.2 The Pre-Job Acknowledgement is a standard part of our process and is designed to protect both parties by creating a clear written record of the starting condition and agreed scope.

11. CUSTOMER OBLIGATIONS

11.1 You are responsible for providing safe, clear access to the pool and surrounding work

area for the duration of the project.

11.2 You are responsible for ensuring that pets, children, and other household members are kept away from the work area during the project.

11.3 You are responsible for following the chemical reintroduction plan provided in your Pool Care Handbook after the pool is refilled. Incorrect chemical management during the first 14 days after refill can cause damage to the new surface that is not covered by warranty.

11.4 You are responsible for arranging ongoing pool maintenance (including water chemistry management) after the initial 14-day reintroduction period, unless ongoing maintenance has been explicitly included in your quotation.

11.5 Where the quotation requires coordination with other trades (e.g. concreting, paving, electrical), you are responsible for ensuring that the other trades complete their work within the agreed timeframes. Delays caused by other trades may affect our scheduling and are

not grounds for cancellation or refund.

11.6 You are responsible to provide electricity power for our power tools necessary to the

job.

11.7 You are responsible for the refilling of the pool. Which should start not earlier than

advised at the end of the work.

12. CANCELLATION

12.1 Cancellations must be made in writing at least three weeks (21 days) before the agreed

start date.

12.2 If cancellation is received more than 21 days before the start date, your deposit will be refunded less any costs already incurred (e.g. materials already purchased and allocated to your project). Where materials have been ordered and cannot be returned, the materials become your property and can be collected or delivered to you.

12.3 If cancellation is received less than 21 days before the start date, the deposit is

non-refundable. This is because materials will have been purchased, the team's schedule

will have been committed, and other customers may have been turned away for that slot.

12.4 We reserve the right to cancel a booking if we reasonably believe that the work cannot

be completed safely or to our professional standards. In this case, your deposit will be

refunded in full.

13. INSURANCE

13.1 Perth Pool Reborn (Lambert and Son Pty Ltd) holds public liability insurance. A copy of

our insurance certificate is available on request.

14. PRIVACY

14.1 We collect personal information (name, address, phone number, email) solely for the

purpose of providing our services, communicating about your project, and issuing invoices and receipts.

14.2 We do not share your personal information with third parties except where required by law or where you have given us permission (e.g. if you agree to act as a reference for future customers).

14.3 Photographs of completed work may be used in our marketing materials (website,

social media, print) unless you tell us otherwise. No personally identifiable information

(name, address) will be published alongside photographs without your written consent.

15. GOVERNING LAW

15.1 These terms and conditions are governed by the laws of Western Australia.

15.2 Any disputes arising from these terms will be subject to the jurisdiction of the courts of Western Australia.

15.3 Before commencing legal proceedings, both parties agree to attempt to resolve any

dispute through direct communication and, if necessary, mediation.

16. CONTACT

Perth Pool Reborn; Lambert and Son Pty Ltd ABN 68 654 213 144

20 Henderson Drive, Kallaroo WA 6025

Phone: 0426 493 922

Email: info@perthpoolreborn.com.au

Web: perthpoolreborn.com.au

Member of SPASA (Swimming Pool and Spa Association of Australia)